Agreement to the Important Notes

Please read the following notes carefully to the end.
(You will be able to check the agreement box after reading all the information.)

1.Protection of the Person Seeking Consultation

  • The content of the consultation will be kept strictly confidential by the personnel involved in handling the matter.
  • You may choose the extent to which your real name is disclosed.
Real Name Disclosure Options Disclosure to Kyoto Tachibana Educational Institution Disclosure to the External Consultation Desk
Completely anonymous Anonymous Anonymous
Real names disclosed only to the external consultation desk Anonymous Real name
Fully disclosed Real name Real name

*To ensure accurate communication, confirmation, and responses from the Institution, we kindly request that you provide your real name to the external consultation desk as much as possible.

  • You will not receive any unfavorable treatment from the Institution for seeking consultation.

2.Handling of Personal Information

  • Personal information will be handled appropriately in accordance with the Personal Information Protection Policy.

3.Important Notes Regarding Consultation

  • Please note that submitting a consultation does not guarantee that a response will be provided by the Institution, for example,
    • - When the content does not fall within the scope of matters eligible for consultation.
  • It may take one to two business days for your consultation to be forwarded to the Institution. In addition, the following requests cannot be accommodated, for example,
    • - Requests to forward the matter to the Institution immediately
    • - Requests for a response by the next business day
    • - Requests for immediate contact from the person in charge (e.g., by a specific time)
  • Please note that consultations and inquiries received on Sundays, national holidays, year-end and New Year holidays, and on days when the consultation service is closed will be handled on or after the next business day.

4.Personal Information Contained in Supporting Evidence

  • Supporting evidence such as text data, URLs, and audio files will be forwarded to the Institution in their original form.
  • If you wish to submit a consultation anonymously, please remove or redact any information that could identify you before submission.
    *In particular, personal identifying information is often included in email addresses and signatures.

5.About the External Consultation Desk

  • The external consultation desk is operated by NEC VALWAY, Ltd., an independent third-party organization. It is not an internal service of the Institution.
  • Please note that the external consultation desk does not provide the following services:
    • a. Conducting investigations regarding consultations
    • b. Determining whether a matter constitutes harassment
    • c. Providing advice (e.g., how to proceed, whether to consult a public institution, etc.)

Role of the External Consultation Desk

  • - To receive consultations from users and forward them to the Institution
  • - To convey confirmations and responses from the Institution to users
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Please check the box to agree to the notes

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