LOTTE CO., LTD. Grievance contact point
For such contact point
LOTTE CO., LTD. (hereinafter "our company") supports international norms, including the UN Guiding Principles on Business and Human Rights.
Our company has also established our Policy on Human Rights to respect the human rights of all stakeholders involved in our business activities.
We have established this hotline as a mechanism for responding to inquiries regarding human rights from business partners and job applicants.
Reporting targets
Actions by our officers and employees that violate laws and regulations, our Policy on Human Rights, and Policy on Procurement.
※Inquiries about products are not covered (see here:https://www.lotte.co.jp/qa/)
Protection of whistleblowers
The content of the report will be handled with full consideration for privacy. In addition, our company will not be subject to disadvantageous treatment by reason of reporting. You can also report anonymously.
Confidentiality by outsourcing
The contact point is set up at an outsourced company (NEC VALWAY Co., Ltd.), and reporting and subsequent reporting shall also be performed by the subcontracted employee. The contents of the report shall not be disclosed or divulged to any third party except in the case where such disclosure is enforced by law or regulation.
Request: In order to accurately identify the problem, reports and declarations will be limited to the following dedicated contact point. In addition, we will ask you to enter your company name and contact information so that we can respond to any inquiries after the fact. If you wish, your information will remain with the reporting contact point (the outsourced company) and your report to us can be made anonymous.
【 Contact 】LOTTE CO., LTD. Grievance contact point